Refund policy
Effective date: September 17, 2026 — Spirad LLC
We want you to feel confident in every purchase you make from Spirad. If you're not happy with your piece, we're here to help.
60-day return window
You have 60 days from the date your order is delivered to request a return, for any reason. Items must be in their original condition and original packaging.
How to start a return
Email us at contact@spirad.com with your order number. We'll respond within 2 business days with return instructions and the return address. No forms, no questionnaire.
Refunds
Once we receive your return, we'll notify you by email and refund the full purchase price to your original payment method within 5–10 business days.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Non-returnable items
- Items returned after the 60-day window
- Items not in original condition or packaging
- Items marked as final sale at time of purchase
Damaged or incorrect items
If your item arrived damaged or you received the wrong product, contact us at contact@spirad.com within 7 days of delivery and we'll replace it or refund you at no cost to you.
Business address: Spirad LLC, 2106 House Ave Suite 577, Cheyenne, WY 82001, United States
Governing law: State of Wyoming, United States