All orders are fully tracked. As soon as your package ships, you'll receive a confirmation email with your tracking number and a direct link to follow your order in real time.

Delivery times are estimates and may vary slightly depending on your location, local postal services, or customs processing. If your order hasn't arrived within 10 business days, please reach out to us and we'll look into it right away.

We offer a hassle-free 30-day return window. If for any reason you're not completely happy with your purchase, we'll make it right — no lengthy processes, no judgment, no drama.

How to start a return:

1. 1
   Email us at contact@spirad.com within 30 days of receiving your order. Include your order number and a brief note about why you'd like to return.
2. 2
   We'll reply within 24 hours with your return instructions and the return address.
3. 3
   Send the item back in its original condition and packaging.
4. 4
   Once we receive your return, we'll process your refund within 3–5 business days back to your original payment method.

Items not eligible for return:

• Items returned after the 30-day window
• Items that show signs of use, damage caused by the customer, or missing original packaging
• Digital products or downloadable content

If your order arrived damaged, defective, or if you received the wrong item — we sincerely apologize, and we'll fix it immediately at no cost to you.

Simply email us at contact@spirad.com with:

• Your order number
• A photo of the damaged or incorrect item
• A brief description of the issue

We'll send you a replacement or issue a full refund — whichever you prefer — within 24 hours of your message. No need to return the damaged item.