Return & Refund Policy

Return & Refund Policy – Spirad

Your peace of mind, guaranteed

Return & Refund Policy

We stand fully behind every piece we make. If something isn't right, we'll make it right — simply, quickly, and without hassle.

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Return at a Glance

Return Window
30 days
From the date your order is delivered. No questions asked.
Refund Type
Full refund
100% refunded to your original payment method.
Refund Timeline
3–5 business days
Processed once we receive and inspect your return.
Return Shipping
Customer's responsibility
Unless the item arrived damaged or incorrect — then it's on us.
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How to Start a Return

Starting a return takes less than two minutes. Here's how it works:

  1. 1
    Email us at contact@spirad.com within 30 days of receiving your order. Include your order number and a brief note about why you'd like to return.
  2. 2
    We'll reply within 24 hours with your return instructions and the return address.
  3. 3
    Send the item back in its original condition and packaging using a tracked shipping method.
  4. 4
    Once we receive your return, we'll process your full refund within 3–5 business days to your original payment method.

⚠️ Please note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a tracked shipping method — we cannot guarantee receipt of untracked returns.

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Damaged or Wrong Items

If your order arrived damaged, defective, or if you received the wrong item — we sincerely apologize, and we'll fix it immediately at no cost to you.

Email us at contact@spirad.com within 7 days of delivery with:

  • Your order number
  • A photo of the damaged or incorrect item
  • A brief description of the issue

We'll send a replacement or issue a full refund — whichever you prefer — within 24 hours of your message. No need to return the damaged item.

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Items Not Eligible for Return

  • Items returned after the 30-day window
  • Items that show signs of use, damage caused by the customer, or missing original packaging
  • Items marked as final sale at the time of purchase
Our Promise to You

30-Day Money-Back Guarantee

We stand fully behind every product we sell. If you're not satisfied within 30 days of receiving your order — for any reason — we'll refund you in full. No questions asked. Your peace of mind matters to us as much as your energetic wellbeing.

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